3.5.4 not loading

#1

I have an older version of Illustrator installed and after the most recent update, the Fontself extension just refuses to load. It looks like this.

image
image.png743×876 3.48 KB

Hope you can help me with this issue :slight_smile:

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#2

Hi, could you please try the new installer we just sent you? Hopefully that fixes loading issues on older versions of CC app.

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#3

Hi @franz! The app’s working pretty well now because of the installer you sent. Thank you very much for the quick response on this matter :smiley:

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#4

@franz Could you send me this new installer as well, or is there a place that it exists that I can access? I’m having the same issue.

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#5

@AlexanderWeston Check this page https://help.fontself.com/en/articles/885186-retrieve-the-fontself-maker-installer

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#6

This fixed the problem! Thanks!

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