Something took too long to happen

I just purchased fontself for my Illustrator 2019 version.

This is what I see when I input my key. I have no firewall blocking and my internet connection is perfect.
The latest version was installed and I still get this error. I purchased this to save time and now finding myself losing time doing this.

Screen shot of error

Hi, just sent you a new installer link by email, let us know if it solves the issue.