Updated Illustrator and app not working now

#1

I updated my Illustrator software the other day, and since, I keep getting an error when trying to create a new font.

#2

Hi, we found the issue & a fix as Adobe just deactivated a Clipboard Preference in Illustrator’s newest versions. So you must activate the checkbox “Include SVG Code” to ensure Fontself can import your glyphs again:

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3 Likes
#3

I just bought the software. And could not get it to work.
Saw this post and it fixed the issue.

But I searched your FAQ for this error and found nothing.

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Adobe Illustrator 2025-Sika test.ai @ 85642 (RGBPreview) -2025-08-06 at 10.27.15@2x.png790×210 8.07 KB

Perhaps it could be a good idea to add it to the FAQ?

#4

Thanks @jimmyhartington for the suggestion, we already push automatic notifications to users on the related Illustrator versions and added the article: http://help.fontself.com/en/articles/11950526-error-something-went-wrong-while-creating-your-glyphs

Hopefully an issue we can iron out in an upcoming release!