Fontself not working on Illustrator

[Nikos]

Hello everyone.
Fonself doesn’t work on illustrator. The problem is that when I m trying to import a glyph, the importing is loading forever. I tried all the ways that Fontself Help says, but I still can’t make it to work. I use the latest update of Fontself. I deactivated antivirus and firewall protection, too.
If anyone had the same issue, please answer me. I would appreciate it.
Thank you.

[michalis]

Hi Nikos,

I had a different issue after trying to install and use Fontself on a brand new pc with Windows 11 on in Greece.
Here was my issue: Blank Screen on Windows 11
I also tried all the troubleshooting steps that were indicated here but nothing fixed the issue.
Furthermore, I sent the log files to Fontself support but they were unable to locate any problems and resolve them.

Since I have seen a few more users here in Greece and in Europe facing (not the exact same but) similar bugs, I wonder if there’s an issue that has to do with the location and certain restrictions.

Sadly though, the answer I kept receiving from Fontself is that there’s a problem with my pc and that I should uninstall it and request a refund (which was not my objective).
As a last resort, I contacted tech support for my pc but they didn’t find something problematic in the pc’s settings that wouldn’t allow the extension to function properly.

The point is that, at the end of the day, I still cannot use Fontself as well.

Personally, I will be waiting for an update on Fontself’s part for the next few weeks.
If that does not happen, then I will have to request a refund indeed I guess.

Kind regards

[Nikos]

Hi Michalis,
Thank you for your answer.
The thing is that this plugin was working fine in the same PC that I use now. Also it’s working fine in Photoshop but not in Illustrator.
So, maybe the Illustrator update or Fontself update broke the whole thing. Now, I m thinking of removing my ESET antivirus software to see if this is the problem. I don’t want refund, I just need this plugin to work so I can update my fonts.

The log file gives this error:

2024-10-07T17:44:47.552Z - error: Error: spawnSync C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe EACCES

I tried everything but still get this.

Thank you,
Nikos

[franz]

@Nikos FYI there’s an issue with the latest Windows update which happens randomly on some devices, so we will keep you posted asap.

Blank Screen on Windows 11

Thanks @DBecerra.Ofi for the insights. We’ve been investigating the issue on our side as well but we haven’t been able to reproduce this problem on the latest Windows 11 edition 24H2, so it looks more like a Windows-bound bug. Apparently there is a 10-days period during which you can revert to 23H2 version but Microsoft doesn’t provide a way to do it afterwards, which is very unfortunate but totally out of our control. We are still investigating and will keep you all updated once we’ve found o…

[Nikos]

This is my log file. I still have a problem. I use windows 10.

2024-11-09T09:32:59.502Z - info: getClipboardText()
2024-11-09T09:32:59.541Z - warn: Oops, unable to read clipboard
2024-11-09T09:32:59.541Z - error: Error: spawnSync C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe EACCES
at __node_internal_captureLargerStackTrace (node:internal/errors:415:5)
at __node_internal_errnoException (node:internal/errors:545:12)
at Object.spawnSync (node:internal/child_process:1086:20)
at Object.spawnSync (node:child_process:666:24)
at Function.module.exports.sync (C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\node_modules\execa\index.js:334:30)
at Object.pasteSync (C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\lib\windows.js:15:30)
at Object.exports.readSync (C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\index.js:48:38)
at a1J (http://127.0.0.1:4770/js/app.min.js:208:555563)
at Object.getClipboardText (http://127.0.0.1:4770/js/app.min.js:208:561153)
at f2i. (http://127.0.0.1:4770/js/app.min.js:208:238535)
at f2i.eUi.$emit (http://127.0.0.1:4770/js/app.min.js:539:32944)
at Function.sendEventWithData (http://127.0.0.1:4770/js/app.min.js:208:282992)
at http://127.0.0.1:4770/js/app.min.js:208:237239
2024-11-09T09:32:59.569Z - warn: Oops, unable to empty the clipboard
2024-11-09T09:32:59.569Z - error: Error: spawnSync C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe EACCES
at __node_internal_captureLargerStackTrace (node:internal/errors:415:5)
at __node_internal_errnoException (node:internal/errors:545:12)
at Object.spawnSync (node:internal/child_process:1086:20)
at Object.spawnSync (node:child_process:666:24)
at Function.module.exports.sync (C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\node_modules\execa\index.js:334:30)
at Object.copySync (C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\lib\windows.js:14:29)
at Object.exports.writeSync (C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\index.js:45:14)
at a1J (http://127.0.0.1:4770/js/app.min.js:208:555675)
at Object.getClipboardText (http://127.0.0.1:4770/js/app.min.js:208:561153)
at f2i. (http://127.0.0.1:4770/js/app.min.js:208:238535)
at f2i.eUi.$emit (http://127.0.0.1:4770/js/app.min.js:539:32944)
at Function.sendEventWithData (http://127.0.0.1:4770/js/app.min.js:208:282992)
at http://127.0.0.1:4770/js/app.min.js:208:237239
2024-11-09T09:33:17.817Z - info: Extension menu : send-logs

[franz]

@Nikos This is an issue related to the clipboard access, you can fix it by following all the steps described here: https://help.fontself.com/en/articles/923399-extension-panel-is-empty

[Nikos]

As I said many times here, I did all these but still fontself doesnt work.

[franz]

@Nikos ok these are the only solutions we are aware of, and these have solved most user problems so far. We will definitely reach out if we hear about any other trick, just mind that the variety of devices and software configurations on Windows make it difficult to solve unique situations.

[Nikos]

Hello, there are not many software configurations just Windows and Fontself. We didnt do anything to our computers. We just woke up one morning and the plugin didn’t work.

We all waiting for a new update. Thank you.

[Nikos]

Still nothing. I need to change my client’s font and I CAN’T! Please do something ASAP!

Thank you.